When considering remote services, the size and amount of deployments often plays a key role. It may also provide a means of making changes or resetting the system when necessary. Remote service provides technicians with valuable insight into what is going on at the customer location.
When properly deployed, remote support can solve many issues. The nature of events creates inconsistent schedules, our team then adjusts for the specific requirements that week.Īn onsite technician is not always a necessity. Many of our venues also have event spaces which tend to become part of the tech’s responsibility as well. For instance, some involve one person working a straight 40 hours work week while others involve various technicians with overlapping schedules to provide around the clock coverage. Onsite deployments can vary significantly. When a customer has decided that any significant interruption is unacceptable, often in cases where the AV system is quite critical to their income we strongly recommend Onsite Support. Onsite technicians provide a fulltime resource at the location, which significantly reduces the response time when there is an issue with a mission critical system or an AV deployment that is directly tied to the bottom line – as is the case with museums or customer experience centers. This approach provides customers with support for an evolving environment and an avenue to continue growing often without adding additional technicians. The best managed service engagements provide support across a facility or campus rather than being dedicated to a specific piece of equipment. Our onsite professionals become an integral part of the facility and the actual day-to-day management of the AV operations.Ĭompanies with mission critical systems find onsite support to be the best option. Sometimes, providing the customer with the best solution means placing a qualified technician or even a team of personnel onsite.
Often, the ongoing support is the most significant component of a successful deployment. However, a comprehensive AV deployment rarely ends after the install. A big part of Electrosonic’s success is its dedication to listening to the customer and then devising the right AV solution for the company.